This website is managed by Talenissurge Solutions Private Limited. Whenever we use terms like "we," "us," or "our," they refer to Petalmoon. Likewise, when we say "you" or "your," we mean you, our valued customer.  

Protecting your privacy is our top priority, and we are fully committed to keeping your personal information secure. This Privacy Policy outlines how we collect, use, and safeguard the data you share with us when browsing our website or making a purchase. We take confidentiality seriously and implement strong security measures to maintain your trust.  

Our goal is to provide every user with a safe and transparent experience on our platform. By accessing our website, you consent to the collection, processing, and protection of your data as described in this policy.  

To stay compliant with changing legal standards and improve our website’s functionality, we may update this Privacy Policy from time to time. We recommend reviewing this document periodically to stay informed about any modifications or additions.  

Information Collection  

At Petalmoon, we collect specific personal data to improve your shopping experience and provide seamless service. This data is gathered when you browse our website, place an order, or subscribe to updates.  

Types of Data We Collect:  

• Contact Information: Includes your name, email address, and mailing address to handle inquiries, subscriptions, and event participation.  
• Additional Details: May include gender, marital status, birthdate, and occupation, obtained through surveys, promotions, or contests.  
• User Activity Data: Monitors browsing patterns, website interactions, and engagement metrics.  
• Purchase History: Maintains records of transactions to streamline order processing and enhance service quality.  

Use of Collected Information  

Your data is strictly used for operational purposes and is only accessible to authorized personnel. Key uses include:  

• Website Maintenance: Managing platform operations, resolving technical issues, and ensuring optimal performance.  
• Regulatory Compliance: Maintaining financial records, fulfilling tax obligations, and adhering to legal standards.  
• Market Research: Analyzing user trends to refine our products and services.  
• Interactive Features: Supporting discussions, forums, and community engagement.  
• Transaction Management: Facilitating secure payments, preventing fraud, and ensuring accurate deliveries.  
• Third-Party Services: Partnering with trusted providers for payment processing and shipping, under strict privacy policies.  
• Marketing & Communication: Sending promotions, updates, and personalized offers.  
• Security Measures: Detecting threats, supporting investigations, and ensuring data integrity.  
• Business Changes: Managing data securely in the event of mergers, acquisitions, or corporate restructuring.  

We comply with established data protection regulations to ensure your information is processed securely and responsibly.  

Data Protection  

We implement advanced security measures to prevent unauthorized access. Your information is stored according to industry standards, with regular updates to reinforce security. By using our website, you acknowledge and consent to these protective measures.  

Data Retention  

We follow strict data management policies, ensuring your information is retained only as long as necessary and securely deleted or anonymized when no longer required.  

Standard Retention Period (8-12 Months):  

• Account Data: Includes profile details, purchase history, and transaction records.  
• Browsing Preferences: Retained to enhance and personalize your shopping experience.  

We store data for purposes such as:  

• Customer Support: Offering assistance and personalized recommendations.  
• Regulatory Compliance: Meeting legal and industry obligations.  
• Enhanced User Experience: Refining website functionality and content delivery.  

Extended Data Retention:  

In some cases, data may be retained for a longer period under specific conditions, including:

• Legal Requirements: Compliance with tax, financial reporting, and auditing regulations.  
• Dispute Resolution: Addressing fraud, managing disputes, and enforcing policies. 

All stored data is protected and deleted in compliance with privacy laws when no longer needed.  

Children’s Privacy  

We do not knowingly collect data from individuals under eighteen. If such information is discovered, it will be promptly removed. Parents or guardians who believe their child’s data has been collected can contact us for immediate deletion.  

Information Sharing  

Your privacy is our priority, and we do not sell, rent, or exchange your data. However, we may share necessary information with trusted third-party service providers for payment processing and order fulfillment. These partners comply with strict privacy regulations to prevent data misuse.  

User Rights  

You have full control over your personal information. You may contact our Grievance Officer to:  

• Access & Update Information: Request a copy of your data or correct inaccuracies.  
• Withdraw Consent: Revoke data processing permissions (which may impact certain services).  
• Raise Concerns: Report any issues regarding data handling or policy compliance.  

Opt-Out Options  

To stop receiving promotional emails, use the “Unsubscribe” link in our messages or contact our support team for assistance. Opt-out requests are processed promptly.  

Privacy Policy Updates  

We may periodically update this Privacy Policy to enhance security and improve transparency. Updates will be posted on our website, and continued use of our platform constitutes acceptance of the revised terms. We recommend reviewing this policy regularly.  

Contact Us  

For any privacy-related questions, please reach out to us at talenissurgesolutionspvtltd@gmail.com. Our team is available to address your concerns and ensure a secure shopping experience.  

Thank you for choosing Petalmoon. Your privacy and satisfaction remain our highest priorities.