At Petalmoon, we strive to provide a seamless and enjoyable shopping experience. To achieve this, we have implemented a well-structured shipping process to ensure prompt order fulfillment and dependable delivery. By placing an order with us, you acknowledge and accept the shipping terms outlined in this policy.

Delivery Coverage

Currently, our shipping services are available only within India. While international delivery is not yet offered, we are actively working towards expanding our logistics network to serve global customers in the near future.

Order Processing Timeline

Orders are processed within 1-2 business days, excluding weekends and public holidays. Once your order has been successfully processed, you will receive an email confirmation with essential details, including your order summary and the estimated delivery timeframe.

Estimated Delivery Timeframe

Standard delivery usually takes 3 to 8 business days, depending on your location. We prioritize timely dispatch to minimize delays and ensure your order reaches you as quickly as possible.

Unsuccessful Delivery Attempts

If a delivery attempt fails due to an incorrect or incomplete address, unavailability of the recipient, or refusal to accept the package, our courier service will make up to two additional attempts. If all three attempts are unsuccessful, the package will be returned to us. Customers requesting re-shipment may be required to cover additional delivery charges.

Handling Lost or Damaged Shipments

We take extra precautions in packaging and handling to prevent damage during transit. However, if your order arrives in a damaged condition, please contact our support team within 48 hours and provide clear photographic evidence of the issue.

For lost shipments, we will work closely with our courier partners to investigate the matter. Based on the outcome, we will offer an appropriate resolution, such as issuing a refund or sending a replacement.

Special Shipping Considerations

Certain items, such as oversized apparel, fragile goods, or premium products, may require specialized shipping arrangements. Any specific shipping conditions related to these products will be clearly stated on the product page to provide full transparency before you complete your purchase.

Need Assistance?

For any inquiries or concerns regarding your shipment, feel free to reach out to our customer support team at talenissurgesolutionspvtltd@gmail.com. We are committed to providing prompt and helpful assistance to address your shipping-related queries.

Thank you for shopping with Petalmoon — we are dedicated to ensuring a secure, convenient, and satisfying shopping experience.