At Petalmoon, we prioritize customer satisfaction by offering a transparent and efficient Returns & Refunds Policy. This policy provides clear guidelines on the return process, ensuring that refund requests are handled smoothly and with clarity.  

Return Eligibility & Conditions  

Customers must initiate a return request within 48 hours of receiving their order. To qualify for a return, the following conditions must be met:

• The product must be unused, undamaged, and in its original condition, with all packaging intact.  
• All accompanying items, including tags, invoices, and accessories, must remain unaltered and be included with the return.  
• To facilitate a hassle-free return process, we recommend keeping the original packaging until you are completely satisfied with your purchase.  

Steps to Initiate a Return  

Customers can request a return through one of the following methods:

• Email Request: Send an email to talenissurgesolutionspvtltd@gmail.com within 48 hours of delivery, clearly stating the reason for the return. Our support team will provide step-by-step instructions to guide you through the process.  
• Online Request: Log in to your account on our website, access the returns section, and follow the on-screen instructions to submit your return request.  

Once we receive your request, our team will evaluate the provided details and communicate the next steps to ensure a smooth and efficient process.  

Refund Policy & Processing Time  

After receiving the returned product, our team will inspect the item to verify that it meets our return eligibility criteria. If approved, the refund will be processed within 5 to 7 business days and credited to the original payment method used at checkout.  

Refunds are only issued for products that meet our specified return conditions. Items showing signs of use, damage, or tampering will not be eligible for a refund.  

Non-Returnable & Non-Refundable Items  

Certain products cannot be returned or refunded due to hygiene, safety, or product integrity reasons. These include:  

• Innerwear & Lingerie: Due to hygiene protocols, these items are non-returnable.  
• Swimwear & Activewear: Items that are in direct contact with the skin are not eligible for returns.  
• Customized & Personalized Products: Items made according to specific customer preferences cannot be returned.  
• Clearance & Sale Items: Products purchased at discounted prices or during promotional events are final sale and ineligible for refunds.  

Customer Support Assistance  

For any questions or further clarification regarding our Returns & Refunds Policy, please contact our customer support team at talenissurgesolutionspvtltd@gmail.com. We are dedicated to providing timely and helpful assistance to ensure a smooth and enjoyable shopping experience.