This website is managed by Talenissurge Solutions Private Limited. When we use terms such as "we," "us," or "our," they refer to Petalmoon. Likewise, “you” and “your” denote our valued customers, whose trust and satisfaction remain our top priority.  

Petalmoon is dedicated to providing a seamless and enjoyable shopping experience, carefully designed to meet your fashion needs. Throughout this policy, "you" represents our esteemed customers, who are at the heart of our mission.  

Our curated selection of stylish apparel is thoughtfully designed to enhance your personal style, offering versatile pieces perfect for any occasion. By accessing our platform, you agree to our established terms and conditions, ensuring a convenient and transparent shopping experience tailored to your preferences.  

Committed to delivering premium-quality products, outstanding customer service, and a secure online environment, we implement strict security protocols to protect your personal information. With customer satisfaction as our guiding principle, we continuously introduce fresh fashion trends and exclusive designs, ensuring your wardrobe remains stylish and up to date.  

Accounts and Registration  

Creating an account with us grants access to exclusive features and enhances your shopping experience. During registration, it is crucial to provide accurate and up-to-date details. You are responsible for safeguarding your login credentials, including your username and password. Any actions performed through your account will be attributed to you. If you suspect unauthorized access, notify us immediately so we can take necessary security precautions.  

Website Usage  

We welcome users to explore our platform while adhering to our outlined policies. By accessing the website, you confirm that you are at least 18 years old or browsing under the supervision of a parent or guardian if you are under 18. Providing truthful and accurate information during interactions is essential.  

Users must comply with relevant laws while using the website. Engaging in unlawful, disruptive, or harmful activities may lead to account suspension. To maintain a secure environment, we reserve the right to limit or revoke access in case of policy violations.  

Although we strive for accuracy, content updates and revisions may occur. We advise users to exercise caution when visiting external links, as we are not liable for third-party content. Reviewing external privacy policies before sharing personal information is recommended.  

Product Descriptions  

We aim to provide detailed and accurate product descriptions, though occasional discrepancies may occur. If any errors or omissions are identified, we will promptly rectify them to maintain transparency.  

Product details include material composition, sizing guidelines, and care instructions to assist with informed decision-making. Please note that product images serve as references and may slightly differ from actual items due to screen settings, lighting variations, or manufacturing changes. If further clarification is needed, our customer support team is available to assist.  

Accuracy, Completeness, and Timeliness of Information  

We make every effort to present precise and current information on our platform; however, we cannot guarantee absolute completeness or accuracy at all times. Information provided is for general reference and should not be the sole basis for decision-making. We encourage verifying essential details through reliable sources.  

Some content may display historical data, which may not reflect recent updates. We reserve the right to modify website content without prior notice. Users are advised to check for updates regularly to stay informed.  

Usage Restrictions  

Users are strictly prohibited from reverse engineering, altering, duplicating, distributing, transmitting, or republishing website content or software. Any attempt to create derivative works or modify platform materials without authorization is forbidden.  

Commercial or large-scale non-commercial usage of website content requires prior written approval. Prohibited activities include data scraping, automated content extraction, or unauthorized reproduction of proprietary materials.  

Unauthorized modifications or misuse of website content may result in account suspension or legal action to ensure platform security and integrity.  

Purchases and Payments  

By placing an order on our platform, you agree to pay the full amount for selected products or services, including applicable taxes and shipping fees. Product prices, discounts, and promotions may change without prior notice. We encourage reviewing the order summary before confirming payment.  

Our platform supports secure payment methods, including credit cards, debit cards, digital wallets, and reputable payment gateways. Transactions are processed through encrypted third-party providers with fraud prevention measures in place. If any payment issues arise, our support team is available to assist.  

User Rules and Conduct  

Users must adhere to ethical and responsible conduct while engaging with our platform. Prohibited actions include:  

• Harassment or Threats: Engaging in intimidating, defamatory, or harmful interactions.  
• Obscene or Unlawful Content: Sharing or posting offensive, illegal, or inappropriate material.  
• Malicious Software: Uploading viruses, malware, or harmful code that disrupts functionality.  
• Copyright Infringement: Sharing content that violates intellectual property laws.  
• Fraudulent Activities: Engaging in scams, deceptive schemes, or unauthorized surveys.  
• Unauthorized Access: Attempting to breach restricted sections, databases, or systems.  
• Impersonation: Misrepresenting yourself as another individual or business.  
• Automated Data Extraction: Using bots, scripts, or tools to unlawfully manipulate data.  
• Misinformation & Deception: Spreading false, misleading, or disruptive content.  
• Spamming & Excessive Messaging: Sending unsolicited promotional messages or irrelevant content.  
• Exploiting Vulnerabilities: Misusing website weaknesses for unfair advantages.  
• Unauthorized Data Collection: Gathering user information without consent.  
• Promoting Illegal Activities: Encouraging actions that violate laws or ethical standards.  

Violating these rules may result in account suspension or legal consequences to protect the platform’s security.  

Intellectual Property, Software, and Content  

All intellectual property rights related to our website, software, and content belong to us or our licensed partners. These rights are protected under Indian law to maintain ownership and exclusivity.  

Users may store, print, or display website content for personal use only. Any commercial usage or reproduction requires prior written consent. Unauthorized modifications, duplication, or distribution of platform materials may lead to legal action.  

Limitation of Liability  

Our platform and its owners are not liable for:  

• Service Interruptions: Technical issues causing disruptions or data loss.  
• Unauthorized Access: Unauthorized modifications to your account.  
• Content Errors: Inaccuracies or outdated information on the website.  
• Third-Party Actions: External services, advertisers, or linked websites beyond our control.  

We are not responsible for indirect, incidental, or consequential damages related to website use, even if potential risks were communicated.  

Indemnification  

By using our platform, you agree to indemnify and hold us harmless from any claims, damages, legal fees, or liabilities arising from:  

• Policy Violations: Breaching our terms, policies, or applicable legal standards.  
• Improper Use: Misusing website content, services, or features.  
• Intellectual Property Violations: Infringing upon copyrights, trademarks, or proprietary rights.  

Account Termination  

We reserve the right to suspend or terminate accounts involved in policy violations, fraudulent activities, or unethical behavior. Terminated accounts may have content removed without liability. Users remain responsible for outstanding payments related to prior purchases.  

Repeated violations or harmful activities may result in permanent restrictions to maintain platform security.  

Governing Law  

These Terms and Conditions are governed by Indian law. By using our platform, you consent to resolving disputes within Indian jurisdiction. All legal claims will be addressed under applicable legal frameworks to ensure fair resolution.  

Severability  

If any provision of these Terms and Conditions is deemed invalid or unenforceable, it will be adjusted as needed while maintaining the agreement’s integrity. The remaining provisions will continue to be in effect.  

Contact Us  

For any inquiries or concerns regarding our Terms and Conditions, please contact us at talenissurgesolutionspvtltd@gmail.com. Our support team is available to assist with inquiries and ensure a secure and satisfactory user experience.